The following information is from the City of Richmond Hill:
The City of Richmond Hill has received confirmation from water testing that the public water supply is safe. Effective August 28, 2025 at 4:45 PM, the Boil Water Advisory is NOW LIFTED.
Residents may now resume normal use of tap water for drinking, cooking, food preparation, and all other purposes.
As part of due diligence following the recent system pressure drop, the City collected and tested four water samples from across the city. All results came back clear.
Information for Food Service Facilities, Hotels, and Motels
The following information is from the National Restaurant Association:
Once the advisory is lifted and you’re notified the water supply is usable, take these actions to ensure the safety of your food and beverages:
- Flush ice machines by following the manufacturer’s instructions. Also take the following steps: Throw out any remaining ice, flush the water line to the machine inlet, close the valve on the water line behind the machine, disconnect the water line from the machine inlet, open the valve and run 5 gallons of water through the valve, dispose of the water, and close the valve.
- Flush the pipes throughout your facility by running each faucet with cold water for at least 15-30 minutes.
- Flush, clean, and sanitize appliances that use tap water, such as beverage dispensers, coffee and tea urns, ice machines, glass washers, and dishwashers. Make sure you follow the manufacturer’s instructions.
- Run water softeners through a regeneration cycle.
- Get your hot water tanks flushed.
- Run your drinking fountains continuously for at least 5 minutes to flush the system.
- Replace and sanitize water filter cartridges according to the manufacturer’s instructions.
